Renate has been an essential part of our front office team since January 2019. As the first point of contact for many of our clients, she brings a warm, welcoming presence and a strong commitment to exceptional service. Her attention to detail, professionalism and ability to anticipate client needs help ensure that every visit and interaction runs smoothly.
In her role, Renate manages a wide range of administrative and client-service responsibilities, including greeting clients, answering and directing calls, scheduling appointments and assisting clients with check-ins and general inquiries. She gathers required information, coordinates follow-ups, updates client profiles as needed and ensures that questions are routed to the appropriate team members quickly and accurately. She also supports the office through daily operational tasks such as managing incoming and outgoing mail, organizing files, processing payments and keeping client areas neat and welcoming.
Outside the office, she enjoys a full and creative life. She is married and the mother of two adult daughters who continue to inspire her every day. She has a passion for quilting and crafting – anything that allows her to work with her hands and express her creativity. She and her husband, Don, often retreat to their cabin in Mountain, Wisconsin, where quiet days by the lake with family bring her joy, balance and a renewed creative spark.